Cuattro SupportCloud

SupportCloud is your connection to the industry's finest and most modern software and technology support specialists. We are standing by to answer your questions, pre-empt issues, upgrade your features, update your system to the latest levels, or to simply help you get more out of your cloud connected digital imaging.

  Call us 24/7, Toll Free: 800.709.4515 (US/Canada) or 970.775.2262

Outside of US: 970.775.2261
Email us: imagingsupport@heska.com

Support Contacts:

With SupportCloud™, you can be sure that your imaging and PACS systems will be there when your patients need them, every time, without fail. 24/7/365 days per year, Cuattro certified software and hardware engineers stand ready to help on a minute's notice. And in the rare case that you need component level replacement, SupportCloud offers standard, free loaner systems, hot-swappable components, expedited delivery, and seamlessly embedded software tools and backups to make the fix fast and low-impact. And because the threat of obsolescence is always at the door, SupportCloud keeps you up to date with free software upgrades to the newest features and updates to enhance existing functions… all backed by SupportCloud's 99% Uptime commitment. Whether in Brazil, England, Australia, Canada, the United States, or any point in between, SupportCloud has you covered.

Call us 24/7:
Toll Free: 800.709.4515 (US/Canada)
Outside of US: 970.775.2261
 Email: imagingsupport@heska.com

CoPilot: Chat online: (Available 8-5 CST) Click the link below to start a session:
 
 

Service Overview:

Cuattro products are designed for years of reliable, sustainable, and upgradable use. To achieve this, we created SupportCloud. SupportCloud uses the industry's latest cloud architecture to instantly connect you with the decades of experience inside our team of imaging software and medical engineers, technicians, and support personnel. SupportCloud provides instant assistance by phone, email, or by one-click Copilot remote controls and diagnostics. SupportCloud guarantees your satisfaction through immediate access to the only level of SupportCloud available… the best, highest, most fully featured plan available, anywhere, at any price.

All SupportCloud 1 Year or POS 5 Year customers receive benefits that include:
  • Loaners and advanced replacements
  • Software upgrades to new features
  • Software updates and improvements to existing functions
  • CoPilot remote support and communication
  • 24/7/365 emergency phone-in support
  • 99% Uptime Guarantee
  • Free CloudBank secure, long-term cloud based PACS archive
  • Free ViewCloud Pro and Web FDA cleared, fully featured, anywhere-any device PACS

CoPilot - RemoteAccess:

Because today's digital radiography systems are software centric, the old service model of "a man with a screwdriver and a van" won't work any longer. For this reason, all Cuattro products incorporate CoPilot, the latest in cloud based two-way communications, diagnostics, and repair tools for medical imaging devices. With one touch and your acceptance, a SupportCloud CoPilot engineer takes over your system, to upgrade, troubleshoot, configure, optimize, and if needed, repair your digital radiography or PACS in an instant. And because not all radiology suits have telephone access, CoPilot makes possible two-way communication between you and your SupportCloud technician, directly from your digital radiography system's touchscreen.

With CoPilot, your organization gets the fastest, lowest impact, and targeted support, live on-screen training, upgrades, and repairs, with the touch of a screen.

Loaner Program and Advanced Replacements

In the very rare case that training, upgrade, or repair cannot be finalized with CoPilot, Cuattro reaches its 99% uptime standard by providing no-hassle advanced replacement systems or components. SupportCloud customers are eligible to receive no-fee loaners and advanced replacements for covered events, to be shipped within one day of authorization.

CloudBank™ Image Storage and Retrieval

SupportCloud includes CloudBank, for instant, automatic long-term storage and recall of your images (generally for seven years) in our HIPAA compliant, secure, high-speed data center. Because CloudBank seamlessly displays web based PACS, you can view your images (DR, CR, US, CT, MR, and more) from any web enabled device, anywhere in the world, without cost, delay, or the expense of professionally managed local IT infrastructure. CloudBank replaces legacy local PACS infrastructure by migrating old DICOM studies out of local servers and computers to forever relieve you of costs associated with hardware and software upgrade cycle management and the danger of obsolescence. But forever is a long time, so you can rest easy knowing that CloudBank will not lock you in and never uses anything but DICOM standards to store and protect valuable medical data. If, for any reason, it becomes necessary for you leave CloudBank, all DICOM data will be returned, on hard media, for a onetime $500 fee.